Stable IT infrastructure for Mövenpick Zaventem
text: Hilde Berckmoes | Hotelvak images: Mövenpick Hotel Brussels Airport
In the hospitality sector, a stable internet connection and a reliable IT infrastructure are essential for the guest experience as well as for business operations. With more than two decades of experience, Ubicum helps hotels and other lodgings navigate the complex world of IT solutions. For the new Mövenpick hotel near Zaventem airport, this strong team of specialists developed an integrated overall concept in line with the vision of the Accor Group.
Complete IT infrastructure under our control
Frederic Emmelmann, owner Ubicum: ‘This first Mövenpick hotel in Belgium consists of two buildings, one of which was delivered at the end of December 2024. We are responsible for the entire IT infrastructure. The complex has a total of 150 rooms, which is quite a lot, but for our configuration it doesn't matter. We manage the complete IT system, including Wi-Fi, hotel TVs, telephony, camera surveillance and digital signage. So it is a total package which means the customer has only one point of contact and we make sure everything is well coordinated.’
One cohesive IT ecosystem for the ultimate guest experience
All rooms are equipped with modern technologies, including network-connected televisions.
‘The TVs are equipped with built-in Chromecast, allowing guests to stream their own content and enjoy great quality. This is in line with the trend of people bringing their own devices (BYOD). We are integrating different technologies into one cohesive ecosystem. That can include the implementation of Property Management Systems (PMS) as well as Point of Sale (POS) systems and customer relationship management (CRM) tools,’ said Frederic.
‘We connect all devices and systems within an accommodation, think wireless internet and network infrastructures for television and entertainment systems. This allows guests to connect to the network, stream their favourite content and use interactive services.
The screens have an interactive page where hoteliers can share information about the hotel, such as breakfast options and other available services. This facilitates updating communications and avoids unnecessary print and dated flyers.’
Highly qualified partner with advanced IT knowledge
No two projects are the same. ‘Our extensive experience allows us to adapt to the demand which is different every time. For example, for Mövenpick we also had the brackets on which the television hangs made because the standard format did not fit in the new building. Whatever happens, we find a solution. Even if it goes beyond IT.
We buy the hospitality TVs from Philips Professional Displays and we are the only ones in Flanders to have the Ruckus Elite Partner & Hospitality Specialist label,’ Frederic says. The latter indicates in-depth knowledge and proven expertise in designing networks for hospitality environments.
‘When a customer pulls the cable out of the TV, which often happens in hotels, the technician receives a signal. We use a maintenance-friendly monitoring system that allows the technician to immediately see what the problem is and fix it before the customer notices. This increases guest satisfaction and reduces the pressure on hotel staff,’ Frederic said.
Technical know-how for complex IT challenges
Existing hotel complexes sometimes struggle with older installations to which new configurations must be matched. Frederic: ‘We know how to integrate existing systems with new technologies. This requires technical know-how and the ability to find solutions quickly and effectively. It requires a lot of knowledge and experience.’
Whether for new hotels or upgrading existing facilities, Ubicum is the reliable choice for hoteliers looking for innovative and integrated solutions.
PPDS helps you bring digital to life. They are part of the world's largest display manufacturer, TPV Technology. And they are proud to have exclusive global rights to bring digital signage, LED screens, professional TVs and monitors from Philips to life. Moreover, they have the innovation to bring those together with complementary hardware and software to build global solutions that work for you.
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RUCKUS Networks designs and builds truly purpose-driven network infrastructure that meets the strictest requirements of all kinds of enterprise environments. Together with our dedicated go-to-market partners, we enable customers to deliver exceptional network experiences, making RUCKUS Networks one of the most trusted brands in the business—a loyal companion ready to help get the job done whatever it takes. RUCKUS Networks is backed by the corporate resources of CommScope, which powers many of the world’s most advanced networks.
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